FGI has an established and documented process to ensure that complaints and appeals from stakeholders are handled in a timely and structured way. We appreciate any feedback that may help us to improve our work. All complaints are taken seriously, and we will do our utmost to perform according to what is expected from us.


    Complaints Details: Marketing materials, advertising or websiteDelay in receiving my certificateErrors on my certificate or Statement of AttainmentBreach of PrivacyQuality of Assessment ResourcesThe quality of training resourcesSpecific Inspector/Trainer/Assessor/Auditor/StaffAssessment OutcomeOthers

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